FAQS
Common Questions
Here are some of the most popular questions we get asked. You can also contact us if you can’t find what you’re looking for.
We make small batch, mega-premium ice cream in Melbourne using quality local milk, cream, and seasonal ingredients. Every month features two brand new flavours — no boring repeat purchases.
Anything from nostalgic classics to ridiculous flavour combos. Think crunchy mix-ins, proper sauces, bakery-inspired flavours, seasonal fruit, and occasional limited-edition chaos.
We currently deliver to selected inner north Melbourne suburbs. Delivery areas will expand over time as the club grows. We deliver the first Saturday and Sunday of the month. When you order, choose your preferred delivery day.
Some of our pints are gluten free, but keep in mind we work in a kitchen that uses gluten-containing foods. Offering gluten free ice cream is in the pipeline for next year.
Check out our delivery zone here>
Our ice cream is not suitable for a vegan diet. We sometimes make sorbets which are vegan.
If you’re not home, we have chiller bags to keep your ice cream pints chilled longer. But we strongly recommend meeting us at delivery and popping them straight into the freezer.
Yep. That’s the whole point. Two fresh new flavours every month, made in limited batches.
Scoop Club is built around a monthly subscription featuring two new flavour drops. Delivering multiple pints at once helps us keep the whole thing feasible — and keeps your freezer properly stocked 🙂
Yes. You can pause or cancel your subscription. We just ask for 15 days notice.
We manufacture pints in a council approved commercial kitchen in Collingwood.
Because our products are perishable, we can’t accept change-of-mind returns. But if there’s ever a quality issue with your order, get in touch and we’ll happily work it out with you.