Last updated: 17 May 2026

Welcome to Brunswick Lane. These Terms of Use govern your access to and use of the Brunswick Lane website, products, subscriptions, and services. By using this website or placing an order with Brunswick Lane, you agree to these Terms.

If you do not agree with these Terms, please do not use this website or purchase from Brunswick Lane.

About Brunswick Lane

Brunswick Lane is a Melbourne-based small batch ice cream subscription and delivery business.

We create limited-run ice cream flavours and deliver them within selected delivery areas across Melbourne.

Age Requirement

By using this website or placing an order with Brunswick Lane, you confirm that you are at least 18 years old or have permission from a parent or guardian to make purchases using this website.

Subscription Service

Brunswick Lane operates as a recurring subscription service.

By subscribing, you authorise Brunswick Lane to automatically charge your nominated payment method on a recurring monthly basis until your subscription is cancelled.

Subscription pricing, flavour offerings, delivery schedules, inclusions, and availability may change from time to time.

We reserve the right to pause, modify, or discontinue subscription offerings at any time.

Orders & Payments

All prices displayed on the website are in Australian Dollars (AUD) unless otherwise stated.

Payments are processed securely through third-party payment providers integrated with our WooCommerce store.

By placing an order or subscribing, you agree that:

• your payment information is accurate and current
• you authorise recurring subscription charges where applicable
• failed or declined payments may result in delayed or cancelled deliveries
• Brunswick Lane may retry failed payments where permitted
• pricing and delivery fees may change from time to time

We do not store full credit card details on our own servers.

Deliveries

Brunswick Lane currently delivers within selected Melbourne delivery areas only.

Delivery dates and time windows are estimates and may occasionally change due to traffic, weather, operational issues, equipment failure, or other circumstances outside our control.

Customers are responsible for ensuring delivery details are accurate and accessible.

If nobody is available to receive a delivery, Brunswick Lane may:

• leave the order in a safe place where appropriate
• contact the customer to arrange alternative delivery
• attempt redelivery where possible

Once an order has been delivered to the nominated address, responsibility for freezer storage and product condition passes to the customer.

Product Availability

All Brunswick Lane products are made in small batches and availability may be limited.

We reserve the right to:

• change flavours or ingredients
• substitute products where necessary
• discontinue products
• limit purchase quantities
• alter packaging or presentation

Images on the website are for illustrative purposes only and products may vary slightly from photography or mockups shown online.

Allergens

Brunswick Lane products may contain or come into contact with allergens including:

• milk
• eggs
• peanuts
• tree nuts
• soy
• gluten
• sesame

While we take care during preparation and handling, we cannot guarantee products are completely free from traces of allergens.

Customers with allergies or dietary concerns should contact us before ordering.

Refunds & Replacements

Due to the perishable nature of our products, Brunswick Lane generally does not provide refunds for change of mind.

If your order arrives damaged, incorrect, or significantly compromised, please contact us within 24 hours of delivery with photos where possible.

Depending on the circumstances, Brunswick Lane may offer:

• a replacement product
• store credit
• a partial or full refund

Any resolution is provided at our discretion and in accordance with applicable Australian consumer laws.

Cancellations

Customers may cancel their subscription before the next billing cycle.

If cancellation occurs after billing has been processed, the cancellation may apply from the following billing cycle.

Brunswick Lane reserves the right to suspend or cancel subscriptions, accounts, or orders where necessary, including suspected misuse, fraud, abusive conduct, or repeated failed payments.

Website Use

You agree not to:

• misuse or interfere with the website
• attempt unauthorised access to systems or customer accounts
• upload malicious code or harmful content
• use the website for unlawful purposes
• reproduce or commercially use content from the website without permission

We may suspend or restrict access to the website at any time if we reasonably believe misuse has occurred.

Intellectual Property

All website content, branding, logos, graphics, product names, copy, photography, videos, and designs remain the property of Brunswick Lane unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use Brunswick Lane content without written permission.

Third-Party Services

Brunswick Lane uses third-party platforms and providers to operate parts of the business, including:

• WordPress
• WooCommerce
• payment processors
• delivery providers
• Klaviyo
• Google Analytics

Your use of Brunswick Lane may also be subject to the terms and privacy policies of these third-party providers.

Privacy

Your use of this website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, and store personal information.

Limitation of Liability

To the maximum extent permitted by law, Brunswick Lane is not liable for:

• indirect or consequential loss
• delivery delays outside our control
• temporary website outages or technical interruptions
• product unavailability
• spoilage resulting from products not being properly stored after delivery
• allergic reactions where allergens have been disclosed

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot legally be excluded.

Under the Australian Consumer Law, consumers are entitled to certain guarantees in relation to goods and services supplied in Australia.

Changes to These Terms

Brunswick Lane may update these Terms from time to time.

Updated versions will be published on this page with a revised “Last updated” date.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms, please contact:

Brunswick Lane
Email: hello@brunswicklane.com.au

Accessibility Policy

At Brunswick Lane, we strongly believe that everyone should have access to the content on our website. Our team is committed to providing a website that is accessible to anyone interested in our site.

We will make all reasonable modifications to our website, including the addition of new accessibility features, if requested by users with disabilities.

Brunswick Lane has also adopted the following website accessibility guidelines:

• We are committed to making our website accessible in accordance with the Web Content Accessibility Guidelines (WCAG).
• We will make all reasonable efforts to ensure that our website is accessible to users with any type of disability.
• We will regularly review our website and take steps to make sure it meets these standards.
• We will provide feedback and support to users who need help accessing our website or content.
• We will monitor the compliance of our website and update our policy accordingly.

If you have any questions or comments about our website accessibility policy, please contact us at hello@brunswicklane.com.au.