PRIVACY POLICY

Last updated: 5th June 2026

Welcome to Brunswick Lane. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Brunswick Lane collects, uses, stores, and shares your information when you visit our website, place an order, join our subscription service, or interact with us online.

Who We Are

Brunswick Lane is a Melbourne-based small batch ice cream subscription and delivery service.

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

Email: hello@brunswicklane.com.au

We may collect the following types of information:

Personal Information

When you place an order, join our subscription service, or contact us, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order details
  • Subscription information
  • Payment-related information

Payment Information

Payments are processed securely through third-party payment providers integrated with WooCommerce. Brunswick Lane does not store your full credit card details on our servers.

Your payment information may be securely stored by our payment providers to allow recurring monthly subscription charges.

Website Usage Data

We use tools such as Google Analytics to collect non-identifiable information about how visitors use our website, including:

  • Pages visited
  • Time spent on the website
  • Browser and device information
  • Approximate location data
  • Website traffic and usage patterns

This information helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your monthly subscription
  • Contact you about your orders or account
  • Send marketing emails and updates
  • Improve our products, website, and services
  • Detect fraud or misuse
  • Comply with legal obligations

Email Marketing

If you subscribe to our newsletter or marketing emails, your email address may be stored with Klaviyo, a third-party email marketing platform.

We may use Klaviyo to send:

  • Product updates
  • New flavour announcements
  • Promotions and offers
  • Brunswick Lane news

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Keep you logged in
  • Improve website performance
  • Analyse traffic and usage
  • Support shopping cart and checkout functionality

You can disable cookies through your browser settings, though some website features may not function correctly.

Third-Party Services

We may share limited information with trusted third-party providers that help operate our business, including:

  • Payment processors
  • Delivery and logistics providers
  • Email marketing services
  • Website hosting providers
  • Analytics providers

These third parties are only provided the information necessary to perform their services.

Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Some data may be stored or processed outside Australia by our service providers or hosting partners.

Access & Corrections

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

To make a request, contact us at:

Email: hello@brunswicklane.com.au

Retention of Information

We may retain customer information for as long as reasonably necessary to:

  • Provide our services
  • Maintain business and financial records
  • Comply with legal obligations
  • Resolve disputes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Brunswick Lane
Email: hello@brunswicklane.com.au